Frequently Asked Questions:
All Cuban Coffee Brands on this website are Original Cubano, Factory Sealed, Shipping is Free, except a few many locations which are not covered by our free shipping coverage policy, click here to see the list.
We do not sell or advertise repacked or misleading descriptions of products or package, all products comes with description in English and or Spanish only.
Coffee is a Duty Free item in most countries and most likely you will not be charged custom duty or tax under personal consumption allowance, however, you are responsible for any tax or duty on delivery or any charges on delivery.
Q: I just place the order and it says Processing/ Hold, under MyAccount—-> Orders ?
After you make online order, our staff reviews your order, confirm the stock, and within 48 hours we update the status. at present we are out of stock and are not processing orders, you can however make e Request for Quote, so we can send you update once we will be able to send the price quote with delivery cost or including the shipping cost to your mention address, or you can just send us a email from contact us page.
Q: Under My Account–>Orders—->status says “Shipped”, where do i find the tracking number or how do i know when i will get it?
When we update the status, we send you an email, you can then Login to My Account First enter your order number and email at TRACK MY ORDER Page to get the tracking number and the url for postal website.
Based on the destination country, the approximate delivery time is shown on the page.
Q: Can i request Gift Pack, can you ship to PO BOX ?
We don’t offer gift packaging, We do not ship to PO Box Address / Office / Commercial Address.
Q: Can i request a refund or cancel the order i just placed?
Orders are processed and shipped withing 48 hours, we may update the status within 48 hours or it may take 3-5 days, but orders once placed cannot be cancelled or refunded unless describe in refund and cancellation policy link on our website.
Q: I have not received my item , i don’t have email from you of tracking number.
Please Login to MyAccount page and enter your email and order number on Track My Order Link, you will see the page refreshes after you press submit and it will show you the tracking website url and tracking number and approx delivery date and any delivery notes or delivery exceptions or delay.
Please note: the delay is mostly due to random customs checks, service provider, errors, exceptions, weather conditions, that is beyond our control, you can contact us using below form and we can provide you with more updated details on shipment status, which is usually not visible on post office website.
You can also call us via live chat or @ +447520640057