Frequently Asked Questions:
All Cuban Coffee Brands sold on this website are Original Cubano, Factory Sealed, Fresh Stock 100% same what you may have purchased while in Cuba or from duty free shop at departure lounge.
We do not sell or advertise repacked or misleading descriptions of products or package.
All products comes with valid SKU Number and description in English and or Spanish only.
We process all orders within 48 hours excluding Sunday, Your order is shipped by Economy Service, the Minimum delivery time is 4 weeks, Maximum 8 weeks, the delay is usually from customs.
Coffee is a Duty Free item in most countries and likely you will not be charged custom duty or tax under personal consumption allowance.
if you want a faster delivery of 7-10 days, choose a different ship from: location on the product page where applicable, the price of product will be 20-30% extra..
If You have any quick question, Please fill our contact form below.
Q: How do i pay using my credit card ?, when i click Pay button it takes me to amazon login?
Answer: Our website process payments using Amazon Pay, Amazon.com also provides payment processing services if you have any questions.
You can contact Amazon Pay ‘Our merchant id for amazon Pay is A3HJ9WUA0VCMYK’ , you can use your credit card with amazon login if you already have one, else you can create one using your email and new visa/master or amex card.
Q: I just place the order and it says Processing/ Hold, under MyAccount—-> Orders ?
Answer: After you make online order, our staff reviews your order, confirm the stock, and within 48 hours we update the status to “Shipped”.
Please do check your email or spam box if you haven’t received our email or enter your order number and email at TRACK MY ORDER page to see the status (after 2 days from order date).
Q: Under My Account–>Orders—->status says “Shipped”, where do i find the tracking number or how do i know when i will get it?
Answer: When we update the status, we send you an email, you can then enter your order number and email at TRACK MY ORDER Page to get the tracking number and the url for postal website.
Based on the destination country, the approximate delivery time is shown on the page.
Q: Can i request Gift Pack ?
Answer: We don’t offer gift packaging.
Q: Can i request a refund or cancel the order i just placed?
Answer: Orders are processed and shipped withing 48 hours, we may update the status within 48 hours or it may take 3-5 days, but orders once placed cannot be cancelled or refunded unless describe in refund and cancellation policy link on our website.
Q: I have not received my item , i don’t have email from you of tracking number?
Answer: Please visit TRACK MY ORDER page and enter your email and order number, you will see the page refreshes after you press submit and it will show you the tracking website url and tracking number and approx delivery date.
Please note the delay is mostly in customs, you can contact us below and we can provide you with more updated details on shipment status, that is usually not visible on post office website.
You can also call us @ Toll Free +1-877-395-7224.